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FAQ

Find answers to your questions

  • Do you accept Refunds, Exchange or Returns?
    We do not refund, exchange or return after purchase. Please be sure of your size before purchase. We however can reconsign on your behalf (T&C applies).
  • Do you accept Grade A / Grade 1 (Fake) items?
    We ONLY accept 100% AUTHENTIC items.
  • How do I know the item is 100% authentic?
    All our items must past through a very rigorous authentication process before they are posted for sale on our platforms.
  • How do I know the condition of the item?
    We state the condition of all the items on the product page with full description. The condition of each item is also included in the the last image of the product image carousel.
  • Are your prices negotiable?
    No. our prices haves been researched and set according to industry standards. We offer the best price possible.
  • Do you ship worldwide?
    Yes we do.
  • Can I get additional pictures of the an item?
    Yes please send a DM to us on instagram (@preloved.gbj) or a message to our WhatsApp number +447707610276
  • Can I know the previous owner of the items?
    No. We respect the privacy of our clients/customers.
  • How do I submit my items for sale?
    Send an email to preowned.gbj@gmail.com with the following information. Name Phone number Location Brand of item Model of item Size of item Colour (including hardware etc) What inclusion (box, dust bag, authentication card, receipt etc) does it come with? Pictures of items (ie Front, Back, Bottom, Corners-left & right, Hardware, Heel/Sole, Interior, Packaging/ Tags/ Authenticity).
  • What kind of items do you accept?
    Typically we are looking for current styles & some vintage items from premium designers, in lightly worn to brand new condition.
  • What is your consignment rate?
    We charge 12% - 15%, dependent on the item.
  • Will the new owners of my items know my identity?
    No. We respect the privacy of our clients/customers.
  • How do you know if the item is 100% authentic?
    All our items must past through a rigorous authentication process before they are listed on our platforms.
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