Question 1

Do you accept Refunds, Exchange or Returns?

Accepted Answer

We do not refund, exchange or return after purchase. Please be sure of your size before purchase. We however can reconsign on your behalf (T&C applies).

Question 2

Do you accept Grade A / Grade 1 (Fake) items?

Accepted Answer

We ONLY accept 100% AUTHENTIC items.

Question 3

How do I know the item is 100% authentic?

Accepted Answer

All our items must past through a very rigorous authentication process before they are posted for sale on our platforms.

Question 4

How do I know the condition of the item?

Accepted Answer

We state the condition of all the items on the product page with full description. The condition of each item is also included in the the last image of the product image carousel.

Question 5

Are your prices negotiable?

Accepted Answer

No. our prices haves been researched and set according to industry standards. We offer the best price possible.

Question 6

Do you ship worldwide?

Accepted Answer

Yes we do.

Question 7

Can I get additional pictures of the an item?

Accepted Answer

Yes please send a DM to us on instagram (@preloved.gbj) or a message to our WhatsApp number +447707610276

Question 8

Can I know the previous owner of the items?

Accepted Answer

No. We respect the privacy of our clients/customers.

FAQ

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